15 May 2013
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The Professional Telephone Techniques training course looks at best practice at each stage of a telephone call, and how to control and guide a call to generate the confidence and respect of customers.
This one-day telephone skills training course is a highly practical course for any frontline staff who wish to improve their telephone communication skills.
Benefits of the Professional Telephone Techniques training course:
Course details of the Professional Telephone Techniques training course:
Usual duration: One day
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0800 881 8185
Surrey CR2 6AX
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