Professional Telephone Techniques



The Professional Telephone Techniques training course looks at best practice at each stage of a telephone call, and how to control and guide a call to generate the confidence and respect of customers.

This one-day telephone skills training course is a highly practical course for any frontline staff who wish to improve their telephone communication skills.


Benefits of the Professional Telephone Techniques training course:

  • A confident and professional telephone manner
  • Understanding of best practice at key stages of a call
  • The techniques to control and guide the call and handle difficult situations
  • Phrases that generate customers’ confidence
Course details:

Course details of the Professional Telephone Techniques training course:

  • Create a professional image on the telephone
  • Use phone communication to your advantage and overcome its limitations
  • Know the key stages of a call (answer, handover, conclude)
  • Use your voice and language to sound professional and positive
  • Control a call and gain information
  • Question and listen effectively
  • Know the importance of check-back
  • Manage a difficult situation with EASE
  • Screen calls, handle the ‘waffler’, ‘long-winded’ or ‘insistent’ caller

Usual duration: One day

Training buyers can use to compare telephone training courses or to find a sales training course or a marketing training course from across the UK, by finding training companies who deliver in key cities including London, Manchester, Leeds, Sheffield, Birmingham, Bristol, Swindon, Cardiff, Liverpool, Newcastle, Nottingham, Leicester, Coventry, Norwich, Cambridge, Ipswich, Reading, Southampton, Oxford, Glasgow, Edinburgh and Belfast.


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Creative Education
0800 881 8185

Creative Education
House 4
Avon Path
South Croydon
Surrey CR2 6AX

Creative Education provides the training and consultancy that is raising standards in thousands of schools and colleges across the country.

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